Remote Support
Let us fix it on your screen.
Download our remote support tool so a technician can see your screen and work through the problem with you. It is already set up to reach our support server — on Windows there is nothing to configure.
Before you download, please read this
We will never phone you out of the blue and ask you to install this.
If someone has called you unexpectedly and sent you to this page, hang up now and call us on 012 111 0899 to check it was really us. Criminals use tools like this to take over people's computers and bank accounts.
Anyone connected through this software can see everything on your screen. Only run it while you are on the phone with a technician you called.
Choose your system
RustDesk 1.4.9 · SHA-256 checksums
After you download
Windows
Run the file you downloaded. It is already set up for our server, so there is nothing to configure.
Do not rename the file — its name carries the settings. If Windows warns you about an unrecognised app, choose More info, then Run anyway.
If you have used RustDesk before, delete the folder %appdata%\RustDesk
first. Old settings there will override ours and the connection will fail.
macOS
Open the .dmg and drag RustDesk into Applications. The first time you launch it, right-click the app and choose Open to get past the unidentified-developer warning.
macOS will ask for Screen Recording and Accessibility permissions under System Settings → Privacy & Security. Both are needed before anyone can help you.
Then add our server settings below.
Linux
For the .deb: sudo apt install ./rustdesk-1.4.9-x86_64.deb
For the AppImage: chmod +x rustdesk-1.4.9-x86_64.AppImage, then run it.
On Wayland, screen sharing needs xdg-desktop-portal installed.
Then add our server settings below.
Add our server settings
Only needed on macOS and Linux — the Windows download already has these built in.
- Open RustDesk and go to Settings → Network.
- Click the padlock to unlock the settings.
- Click Import Server Config and paste the text below.
- Click Apply.
QfiIiOikXYsVmciwiIiojIpBXYiwiI9UURFVlNU5Ed6FjWDVTcHFTOycnelxGU0cUN4dmUnNUTvNFWhp3QtZWd48kI6ISeltmIsISY65ybj5CblRXZylGcz5Waus2clRGdzVnciojI0N3boJye
Or type the settings in by hand
| ID Server | rustdesk.inspiretel.co.za |
|---|---|
| Relay Server | leave blank |
| API Server | leave blank |
| Key | O8ufmCzaXSoMCgRgx5G4Plezw291Gq5CZ1ztNT6UEEE= |
The key is a public key. It is safe to share and does not by itself let anyone connect to your computer.